Returns & Exchanges

At Rhino Billiards, we stand behind the quality of our cues and tables with a 30-day satisfaction guarantee. If your gear isn't performing to your standards, we offer streamlined returns and exchanges to get you back in the game.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all components, accessories, and protective wraps are included to prevent damage during transit.

3

Ship to Rhino

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Inspection and Refund

Once our technicians inspect the equipment to confirm it is in original condition, we will issue a full refund or ship your replacement within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing