Frequently Asked Questions
Everything you need to know about Rhino Billiards gear and services.
How much does shipping cost for pool tables?
We offer tiered shipping rates based on your location and the weight of the table. Standard curbside delivery is available, or you can opt for our professional 'White Glove' installation service for an additional fee.
Do you provide professional table installation?
Yes, we partner with certified billiard technicians nationwide. If you select the installation option at checkout, a professional will coordinate with you to assemble, level, and felt your new table upon delivery.
What is your return policy on pool cues?
We offer a 30-day satisfaction guarantee. If your cue has not been chalked or used and remains in its original packaging, you may return it for a full refund or exchange.
Are Rhino Billiards products covered by a warranty?
All Rhino-branded tables come with a limited lifetime warranty against manufacturing defects in the slate and frame. Accessories and cues typically carry a one-year limited warranty.
Can I customize the felt color on my table?
Absolutely. We offer over 20 different cloth colors in both professional-grade worsted wool and standard woolen blends to match your game room's aesthetic.
How long will it take to receive my order?
Small items like cues and balls typically ship within 2-3 business days. Custom-built pool tables generally have a lead time of 4-6 weeks depending on the specific model and finish selected.